Refund Policy
Our goal at Heavenly Bulliez is to ensure a smooth, transparent, and joyful process as you prepare to welcome home your new puppy. We believe in clear communication, and our refund policy is designed to be straightforward and fair, reflecting the serious commitment involved in reserving a cherished living animal.
Puppy Deposits
To reserve a puppy, we require a deposit. This deposit signifies a mutual commitment: we commit to holding your chosen puppy for you, and you commit to providing it with a loving forever home.
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Therefore, all deposits are non-refundable.
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When a deposit is placed, we remove that specific puppy from the market. We turn away other interested, qualified families and begin to focus on preparing your puppy for its new life with you.
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Exception: The only circumstance in which a deposit will be refunded is if Heavenly Bulliez must cancel the sale. If, for any reason on our end, we are unable to provide you with the puppy you have reserved, your deposit will be refunded in full.
Final Puppy Payment & "Returns"
Once a puppy leaves our care and goes home with its new family, we do not offer cash refunds. A puppy is not a product that can be returned. This is a lifelong commitment, and our policies are designed to ensure the well-being and stability of every dog we breed.
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Our commitment to you and the health of your puppy is covered extensively in our Health Guarantee. This guarantee is part of our official Sales Contract and outlines the specific provisions for addressing congenital or genetic health issues.
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Furthermore, our contract includes a Lifetime Return Clause. If at any point in your dog's life you can no longer care for it, you are required to return the dog to us at Heavenly Bulliez. This ensures our dogs are never left without a safe and loving home. This is a core part of our ethical promise, but it is not associated with a monetary refund.
Travel and Transportation Costs
Any fees paid for transportation, such as a flight nanny service, are payments for a service that has been rendered. These transportation costs are non-refundable.
We are always here to answer your questions and guide you through the process. We believe transparency is key to a wonderful relationship with our families.
Last Updated: June 14, 2025